Return Policy

Last updated: September 24, 2026

We want you to love your Eveningwell lamp. If it's not right for you, you can return it within 30 days of delivery for a full refund of the item price.

Return window

You have 30 days from the date your order is delivered to request a return.

Eligibility

Items must be unused, in the same condition you received them, and in the original packaging with all parts and accessories.
You'll need your order number or proof of purchase.
Gift cards and items marked final sale can't be returned.

How to start a return

Email us at eveningwellsupport@gmail.com with your order number and the item you'd like to return.
We'll reply with return instructions and the return address. Please don't send items back without contacting us first, because packages sent without instructions can't be accepted.
Ship the item back with a tracked shipping service.

Return shipping

Return shipping costs are paid by the customer, unless the item arrived damaged, defective or incorrect.

Damaged, defective or incorrect items

Please inspect your order when it arrives. If your lamp is damaged, stops working within 30 days, or isn't what you ordered, email us within 30 days of delivery with your order number and a photo. We'll send a free replacement or a full refund, and you won't pay for return shipping.

Exchanges

Want a different color or style? Return the original item for a refund, then place a new order for the one you want.

Refunds

Once we receive and inspect your return, we'll email you to confirm. Approved refunds go back to your original payment method within 5–7 business days. Your bank or card issuer may take a few extra days to post it.